Bizzfo (Pty) Ltd ("Bizzfo", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with applicable South African laws, including the Protection of Personal Information Act, 2013 ("POPIA"). This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you use our platforms and services.
This policy applies to all Bizzfo platforms and related products, including but not limited to: Bizzfo, Hive, Wigza, BAM, Domestix, mobile applications, online ordering systems, loyalty platforms, WhatsApp integrations, APIs and integrations, and AI-powered services.
Introduction
Bizzfo (Pty) Ltd is committed to safeguarding the privacy of all users who access our websites, software, applications, APIs, communication channels, and related services. This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed.
By accessing or using any Bizzfo platform or service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.
Company Information
Bizzfo (Pty) Ltd
9 Muscadele, Die Wingerd
Somerset West, 7130
Western Cape, South Africa
Email: support@bizzfo.co.za
Information We Collect
We may collect and process the following categories of information depending on the services you use:
3.1 Personal Information
- Name and surname
- Email address
- Phone number
- Business name
- Billing information
- Delivery information
- User account information
3.2 Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Usage activity and interactions
- Login history
3.3 Transactional Information
- Orders and transactions
- Loyalty programme activity
- Payment references
- Subscription activity
- Support interactions
- Communication records
3.4 Communications
We may retain communications sent through WhatsApp, email, website chat, support systems, AI systems, and messaging platforms for support, quality assurance, analytics, training, and operational purposes.
How We Use Information
We may use the information we collect to:
- Provide and manage Services
- Process transactions
- Provide customer support
- Manage user accounts
- Improve products and systems
- Personalise user experiences
- Provide analytics and reporting
- Detect fraud and security threats
- Communicate operational notices and security alerts
- Send marketing communications where permitted by law
- Improve AI and automation systems
- Comply with legal obligations
Lawful Basis for Processing
Bizzfo processes personal information where one or more of the following conditions apply:
- Consent has been provided by the data subject
- Processing is necessary to provide Services requested by the user
- Processing is required by applicable law or regulation
- Processing protects the legitimate interests of Bizzfo or a third party
- Processing is necessary to fulfil contractual obligations
Marketing Communications
We may send newsletters, service updates, promotional offers, WhatsApp notifications, product announcements, and marketing communications where permitted by law.
You may opt out of marketing communications at any time using the unsubscribe functionality provided or by contacting support@bizzfo.co.za. Operational and account-related communications may still be sent where necessary for service delivery.
AI & Automated Processing
Bizzfo may use artificial intelligence, automation, and analytics systems to improve support, generate reports and recommendations, analyse usage trends, improve operational efficiency, and assist with onboarding and communication workflows.
AI-generated outputs and recommendations are informational only and may not always be accurate. Users should not rely solely on AI-generated outputs for critical business or operational decisions.
Cookies & Tracking Technologies
We use cookies and related technologies to:
- Maintain website functionality and sessions
- Improve user experience
- Analyse website traffic and usage patterns
- Support marketing and advertising activities
- Personalise content and interactions
Users may disable cookies through browser settings, although certain features may become unavailable as a result.
Sharing of Information
We may share information with:
- Authorised employees and internal personnel
- Contractors and service providers
- Payment processing providers
- Communication and messaging providers
- Analytics providers
- Professional advisers (legal, accounting, compliance)
- Regulatory authorities where legally required
Bizzfo does not sell personal information to third parties.
International Transfers
Your information may be processed or stored outside South Africa where reasonably necessary for operational, infrastructure, support, analytics, or service delivery purposes.
Where personal information is transferred outside South Africa, Bizzfo will take reasonable steps to ensure that appropriate safeguards and protections are implemented consistent with applicable data protection laws.
Data Retention
Bizzfo retains personal information for as long as reasonably necessary for the following purposes:
- Operational purposes
- Legal obligations and compliance
- Accounting requirements
- Fraud prevention and security
- Backups and audit requirements
- Dispute resolution
Retention periods may vary depending on the nature of the information and applicable legal requirements. Certain information may remain in backup systems, archives, audit logs, or disaster recovery environments for reasonable operational, legal, security, and compliance purposes after deletion requests or account termination.
Security
Bizzfo implements reasonable technical and organisational safeguards to protect information against unauthorised access, misuse, disclosure, alteration, and destruction.
Vulnerability Testing: Users may not perform penetration testing, vulnerability scanning, load testing, or security assessments against Bizzfo systems without prior written authorisation.
User Responsibility: Users are responsible for maintaining secure passwords, securing their own devices and systems, maintaining appropriate backups where necessary, and protecting account credentials and access. Bizzfo does not guarantee recovery of lost, deleted, corrupted, or compromised data.
No internet-based system can be guaranteed completely secure. Users acknowledge this inherent risk.
Security Incidents
Where required by law, Bizzfo will notify affected users and/or regulatory authorities of material security breaches involving personal information within a reasonable period after becoming aware of such breach.
Your Rights
In accordance with POPIA and applicable South African data protection law, you may:
- Request access to your personal information held by Bizzfo
- Request correction of inaccurate or incomplete information
- Request deletion of your information where legally permissible
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Object to direct marketing communications
- Lodge a complaint with the Information Regulator of South Africa
All requests may be submitted to support@bizzfo.co.za
Information Officer
Bizzfo has appointed an Information Officer responsible for compliance with applicable privacy and access to information laws. Privacy and information requests may be directed to:
Email: support@bizzfo.co.za
PAIA Manual
Bizzfo may make available a manual in terms of the Promotion of Access to Information Act, 2000 ("PAIA"), describing categories of records held and procedures for requesting access to records. Requests may be directed to support@bizzfo.co.za.
Third-Party Services
Our Services may integrate with or link to third-party systems and platforms. Bizzfo is not responsible for third-party privacy practices, external systems, third-party outages, or third-party content. Use of third-party services may be subject to additional policies and terms.
Children's Privacy
Bizzfo does not knowingly collect personal information from children without appropriate consent. Users under the age of 18 should use the Services only with the involvement of a parent or legal guardian.
Changes to this Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our websites or platforms. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.
Contact Us
For privacy, data protection, or information access requests, please contact us:
Bizzfo (Pty) Ltd
9 Muscadele, Die Wingerd
Somerset West, 7130
Western Cape, South Africa
Email: support@bizzfo.co.za